Wow. What a difference a week makes. At the beginning of June, we introduced you to an important formula for success; People x Process = Performance. Last week, we got a lesson in what not to do; inadequately trained people + poorly managed testing and monitoring...
The moment we all burst our lockdown bubbles, we entered another one. We entered a bubble where customers release their pent-up spending and revel in the opportunity to shop and renovate. Where people, craving a sense of normality, book domestic weekend getaways and...
